Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have received an error from your local shipping service and might like to end your order, 1st check your e mail and/or spam filter to ensure you clicked on the correct shipping address and/or LINK. Once this has been done, if you are continue to interested in continuing, simply reply to the email with the details of your request and you should greatly appreciate any kind of assistance you may offer. For technical issues, you may possibly need to make contact with customer support via their particular telephone number: (Toll Free). Alternatively, if an individual have any additional questions, you may send us an email and we all will do our utmost to assist you.
Your bundle appear at your own door within seven to ten working days. Take note that shipping times might vary from 1 courier company in order to another. Therefore, it is, constantly preferable to order with a reliable company. To aid ensure your bundle arrives safely, we all always advise of which you sign your current parcel’s “Thanks Regarding Sending” section in order to arrives. Your regional delivery services are required to plainly display this signature bank confirmation on almost all sent items, which include Element Vape items.
Once your parcel has arrived at your entrance, you will need to collect that as soon because possible. This will be normally done by completing a self-addressed, stamped envelope with your return address and tracking quantity. Upon arrival, ensure that your unit is totally charged and ready to begin using this immediately. Usually do not wait around for your Element Vape product to be able to warm up; that can not be stressed sufficient, especially in the case of rechargeable batteries.
As outlined in the above section, when shipping in order to UK residents, shipping and delivery will probably be facilitated simply by one of our across the country network of courier companies, such since DPD, FED FORMER MATE or UPS — but please permit for additional fees to be obtained into consideration whenever placing your buy. Customers located within just the Republic of podsmall eire are not permitted to buy online. Inside most cases, consumers located within the particular Republic of Ireland will be unable to purchase the product with the use of credit credit cards or debit cards. All of us are currently going through some issues with credit card fraud in Europe and in certain cases, payments made applying these methods may be declined or perhaps reversed. In add-on, all deliveries to EU customers might be controlled by fees and import tasks.
When shipping internationally, please note that customs procedures are incredibly time-consuming and frequently require the help of a great independent customs dealer. In the circumstance of an imported product, delivery occasions will be based mostly on your courier’s international delivery support and transit periods may greatly surpass our internal shipping and delivery estimates. In case you are uncertain of expected transportation times, please make contact with us immediately. International orders will generally arrive within three to five business days following payment has recently been received.
For those questions relating to this matter, you should note that every questions should be focused towards our company headquarters. Should a person need to create adjustments or inquire regarding our services in general, you may do so from anytime during enterprise hours, Monday by means of Friday, except Saturday, Wednesday, and Thurs. Should you possess any other queries, you can possibly contact our consumer service team or perhaps one of the sales representatives at the main office. In case you prefer to spot your order on the internet, you are delightful to visit internet site and follow typically the simple instructions provided. All billing plus ordering information will be provided in the click of a button.
As constantly, we strongly recommend that all requests be paid with regard to in full before shipping and delivery or delivery regarding products. Any changes to shipping or delivery policies will be clearly indicated upon receipt of repayment. In the event of a defect in any item, please contact us all right away for any return or substitute. As long as your satisfaction is usually our most important, we will work along with one to make sure that you possess the very best electric products available.